FAQ

 Yes, our subscription allows you to use it on multiple devices. However, please note that simultaneous streaming is limited to one device at a time.

 We aim to activate all new accounts within 15 minutes to 4 hours after the invoice is paid.

 We do not offer refunds as we provide a 24 or 3-hour trial period. If you encounter any issues, please contact us or create a support ticket for assistance.

 A VPN is only necessary if your internet service provider is blocking or throttling your connection. Otherwise, our service is perfectly safe to use without a VPN.

 First, try restarting your router and device, as this resolves many issues. If the problem persists, check your internet speed directly from your device using www.fast.com. It should be 20 Mbps or higher. Buffering may occur if your device doesn’t receive adequate speed or if your internet provider is throttling your connection.

 This indicates that your internet provider is throttling or blocking your connection. If you’re in the UK or another affected country, the solution is to use a VPN.

 Yes, we offer a Reseller Plan at competitive prices.

 Yes, we provide an EPG. You will typically receive the EPG links when you receive your order. If you haven’t received them, please contact us, and we will send them to you.

Your subscription becomes active as soon as you receive your activation credentials via email.

 We aim to activate all new accounts within 15 minutes to 4 hours after the invoice is paid.

 For Android devices, we recommend using the IPTV SMARTERS app. You can download it from the provided link. Install the app, open it, and click on the “+” button. Choose “Login with Xtream Code API” and enter the host, user, and password provided in your member area. Note: Remove the “/c” part from the host if it is included in your member area.

If your iOS device is jailbroken, you can use KODI. Otherwise, you can use apps like GSE SMART IPTV or IPTV SMARTERS, following the instructions provided in the Android section. Simply add the m3u URL link from your member area to the remote playlist.

 To install on KODI, open Kodi and go to SYSTEM. Select TV (or Live TV for older versions), and enable it. A pop-up will appear indicating no PVR Client is enabled. Select OK, then scroll down and select PVR IPTV Simple Client. Enable it and configure it by selecting M3U PlayList URL. Enter the URL link from your member area and save. Reboot Kodi, and you should see the live channel list on your home screen.

 To install IPTV on your MAG device, follow these steps:

• Provide your MAC address in the order note.
• Enter the URL portal provided to you via email on your MAG device.
• Reboot your box.

To install our IPTV channels on your SMART TV, download the Smart IPTV app (SIPTV) and follow the instructions available on their website at http://siptv.app/

If your account is not working, please follow these troubleshooting steps:

• Check your network connection and ensure it is stable.
• Reboot your router and device.
• Verify if your account is being used on other devices, as simultaneous streaming is limited to one device at a time.
• If the issue persists, please contact us or create a support ticket for further assistance.

 If your m3u link is not working, try the following:

• Verify the link on a PC using VLC software to ensure it is functional.
• Ensure there are no spaces in the M3U link and that you are not using it on multiple devices.
• If the issue persists after troubleshooting, contact us or create a support ticket for assistance.

 If your account is not working on your MAG box or STB emulator, consider the following factors:

• Confirm if the correct MAC address was provided.
• Check if your internet speed meets the recommended minimum of 8 Mbps for HD channels or higher.
• Evaluate whether your device is connected via Ethernet or wireless (WiFi or mobile data). Ethernet connections offer better speed and stability.
• Ensure your device’s specifications are sufficient for smooth HD streaming.
• If using an STB emulator, follow the setup steps in our guide.
• Try clearing the app’s cache and restarting the device if using an STB emulator.
• Restart your MAG box if applicable.
• If using an Android device or MAG box, try logging out and performing a factory reset.
• Double-check the server portals provided in the activation email. Note: For MAG boxes, we recommend using the older version and suggest a factory reset and disabling software auto-update and Beta settings. We are actively working on resolving MAG box blocking issues.

We accept PayPal, and if you have any other payment method or inquiries, please contact us at Support@blerdvisioniptv.net.